Superconnectors are a new category of tradespeople born out of the social media era. They are highly valuable community-builders who make things happen through their keen understanding and utilization of social capital. They don't just meet people for business-card collection's sake; they understand the power of relationship-building, problem-solve by connecting the dots at high levels, and purposefully cause different worlds and communities to interact with the intention of creating mutual v...

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers. You'll learn specific facilitation guidelines on how to run workshops, perform all of the main service design methods, implement concepts in reality, and embed service design successfully in an organization. Great customer experience needs a common language across disci...

Why Is Corporate IT Never Fast Enough?

Despite the quantum leaps that information technology has made in the past decades, the corporate function does not get any better at delivering business solutions at an acceptable pace?

A System that Yields Lower Quality, continuously.

This book shows how and why your IT team is systematically delivering lower-quality systems with increasing complexity, instead of spearheading the drive for business agility. Yet, have no fear; this is no techy treatise....

This textbook covers the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process modelling, analysis, redesign and automation. Concepts, methods and tools from business management, computer science and industrial engineering are blended into one comprehensive and inter-disciplinary approach. The presentation is illustrated using the BPMN industry standard defined by the Object Management Group and widely endorsed by...

Heldere teksten opbouwen, je woordenschat vergroten, spellings- en grammaticaregels goed toepassen. Alles wat je over de Nederlandse taal wilt leren vind je in NU Nederlands. Deze mbo-methode bereidt je doelgericht voor op het centraal examen en het instellingsexamen.

Ecodesign wordt bij de implementatie van de circulaire economie gezien als een van de cruciale hefbomen voor succes. Met dit boek bieden de auteurs inzicht in het vakgebied ecodesign en de relatie met de circulaire economie en moedigen ze ontwerpers aan om duurzame producten te ontwikkelen.

Ecodesign staat voor het integreren van ecologie in het ontwerpproces van alle mogelijke producten, gaande van speelgoed, verpakkingen, huis-tuin-en-keukenproducten tot technische producten zoals vorklifte...

This is a concise introduction to the richness and scope of interviewing in social science research, teaching the craft of interview research with practical, hands-on guidance. Incorporating discussion of the wide variety of methods in interview-based research and the different approaches to reading the data, this book will help you to navigate the broad field of qualitative research with confidence and get out there and start collecting your data.

Become more mindful of the user when building digital products, and learn how to integrate a user-centered approach into your thinking as a web or app developer. This book shows you how the user experience is the responsibility of everyone involved in creating the product and how to redefine development principles when building user-centered digital products.

Protect your organization's security at all levels by introducing the latest strategies for securing DevOpsKey FeaturesIntegrate security at each layer of the DevOps pipelineDiscover security practices to protect your cloud services by detecting fraud and intrusionExplore solutions to infrastructure security using DevOps principlesBook DescriptionDevOps has provided speed and quality benefits with continuous development and deployment methods, but it does not guarantee the security of an enti...