Dit boek gaat over het analyseren, ontwerpen en inrichten van processen in organisaties. Het geeft concreet in stappenplannen wat je kunt doen als je processen in je organisatie wilt verbeteren en (her)ontwerpen. Daartoe worden ook de instrumenten en technieken aangereikt om dat te kunnen doen. De achterliggende kennis die hierbij nodig is wordt beknopt gepresenteerd met verwijzingen naar relevante literatuur.

Bij de tweede druk is een aanzienlijk deel van de methoden en beschrijvingen in het ...

Web site design and development continues to become more sophisticated. An important part of this maturity originates with well-laid-out and well-written content. Ginny Redish is a world-renowned expert on information design and how to produce clear writing in plain language for the web.

All of the invaluable information that she shared in the first edition is included with numerous new examples. New information on content strategy for web sites, search engine optimization (SEO), and social m...

This textbook provides an integrated physical and biochemical foundation for undergraduate students majoring in biology or health sciences. It is particularly suitable for students planning to enter the pharmaceutical industry. This new generation of molecular biologists and biochemists will harness the tools and insights of physics and chemistry to exploit the emergence of genomics and systems-level information in biology, and will shape the future of medicine.

Introduction to Pragmatics guides students through traditional and new approaches in the field, focusing particularly on phenomena at the elusive semantics/pragmatics boundary to explore the role of context in linguistic communication. Offers students an accessible introduction and an up-to-date survey of the field, encompassing both established and new approaches to pragmatics. Addresses the traditional range of topics - such as implicature, reference, presupposition, and speech acts - as we...

Business Intelligence: The Savvy Managers Guide, Second Edition, discusses the objectives and practices for designing and deploying a business intelligence (BI) program. It looks at the basics of a BI program, from the value of information and the mechanics of planning for success to data model infrastructure, data preparation, data analysis, integration, knowledge discovery, and the actual use of discovered knowledge. Organized into 21 chapters, this book begins with an overview of the kind ...

A Practical Guide to the Most Popular Agile Process The Single-Source, Comprehensive Guide to Scrum for All Team Members, Managers, and Executives If you want to use Scrum to develop innovative products and services that delight your customers, Essential Scrum is the complete, single-source reference you've been searching for. Leading Scrum coach and trainer Kenny Rubin illuminates the values, principles, and practices of Scrum, and describes flexible, proven approaches that can help you impl...

Richtet sich an alle Lernenden mit Sprachkenntnissen auf dem Niveau C2, die sich auf die Prüfung Goethe-Zertifikat C2 /Großes Deutsches Sprachdiplom vorbereiten wollen. Das Material macht mit den Inhalten und dem Format der Prüfung vertraut, vermittelt Prüfungsstrategien, erklärt, worauf es in der Prüfung ankommt, und gibt authentisches Übungsmaterial an die Hand. Im Anhang finden sich Lösungsschlüssel und Transkriptionen sowie ein "Antwortbogen". Die eingelegte Audio-CD enthält die...

Essentials of Global Marketing offers a concise and manageable approach to the subject. The accessible structure takes the reader through the entire international marketing planning process, and fundamental concepts are illuminated by examples from a wide range of companies, small and large, from around the world.

Tells the tale of Ebenezer Scrooge, who is haunted by three spirits and learns the true meaning of Christmas has had.

Now in a revised and updated second edition, this volume provides an authoritative account of the current status of archaeological theory, as presented by some of its major exponents and innovators over recent decades. It summarizes the latest developments in the field and looks to its future, exploring some of the cutting-edge ideas at the forefront of the discipline. The volume captures the diversity of contemporary archaeological theory.

Some authors argue for an approach close to the natu...