In this book, the authors draw upon their extensive experience in small and medium sized organizations to provide a ‘practical and application-oriented path’ to address the many challenges in the world of IT service management. Their approach is based upon the FitSM framework, distinguishing 82 concise requirements. It draws upon the ISO/IEC 20000 standard and the COBIT and ITIL frameworks. These requirements help organizations see through the details into what is important.

The author�...

This self-contained monograph reports the recent approaches, methods and practices of technology-enabled personalized learning. It serves to provide some useful references for researchers and practitioners in the field in conceptualizing and deploying personalized learning.

This edited volume explores the notion of “artifice” in modern visual culture, ranging from the eighteenth century to the present, in countries around the globe.

Artifice has been regarded as a primarily Western phenomenon, playing as it does a central role in European art theory since the Renaissance. This volume proposes that artifice is better understood as a transcultural artistic phenomenon and requires far broader conceptualization across international contexts. It acquaints readers...

Technology is omnipresent in today’s society. Education, health, work, interactions with the government, leisure, communication, and research are just some of the contexts in which digital technologies play an increasingly important role. To understand this better, this book aims to offer insights into and critical reflections on the impact of technology on society, the interaction between technology and law, and the impact of technology on the legal profession.

The book is divided into fou...

How do you stay relevant in a world of constant change—driven by aging populations, shifting regulations, and rapid tech evolution?  Create the WOW! is your step-by-step guide to building a sustainable business model that drives both financial growth and positive impact.

This practical book helps innovators, entrepreneurs, and teams spot opportunities where social, ecological, and economic progress go hand in hand. Learn how to work smarter with AI, design customer-centered ...

This fully revised third edition provides a comprehensive exploration of performance management in the public sector, incorporating nearly 200 new references from the latest decade of performance management research. The book presents fresh evidence on the uses and effects of performance management.

Now in its tenth edition, this popular text has been comprehensively updated and revised to reflect changing world events that are impacting international marketing and the challenges posed by the latest developments . The text provides accessible content from around the world including newly emerging economies as well as explaining increasingly global risks and the role of digital developments. An exciting range of features including Management Challenges, Illustrations and contemporary case...