Have you ever wondered why satisfied customers don’t always stay loyal customers? Why do many companies adopt new sales or enabling technologies, yet fail to see the expected increase in turnover or customer satisfaction? And why do customers expect more from your company despite your yearly innovations?

The answer is both complicated and simple. It’s complicated because it requires changing outdated thinking and processes. However, it becomes simple to understand the customer when you th...

Imagine yourself fresh out of high school, ready to tackle the challenges and adventures that await at university. From navigating the stress of academic demands to forging meaningful friendships, the transition can be daunting. But beyond the pursuit of a degree lies a deeper journey—one of emotional growth, social connection, and personal discovery.

Written by the Department of Social, Cultural, and Student Oriented Services (DSCS) and its visionary team, this book is a testament to years...

The pace at which media changes and new technologies are developed is unprecedented. Attempting to keep up with these evolutions, international and supranational organisations adopt legislative and non-legislative documents in order to clarify the roles, obligations and rights of governments, private actors and citizens. This codex offers students and practitioners an overview of the most relevant legislation and policy documents that have been adopted by the United Nations, the Council of Eu...

Technology is omnipresent in today’s society. Education, health, work, interactions with the government, leisure, communication, and research are just some of the contexts in which digital technologies play an increasingly important role. To understand this better, this book aims to offer insights into and critical reflections on the impact of technology on society, the interaction between technology and law, and the impact of technology on the legal profession.

The book is divided into fou...