Customer Experience (CE) is becoming seen as a key component of business strategy, yet knowing the practical steps of what to do can be tricky. The Customer Experience Book helps you understand where you are now, what to do, and how to improve for your business. From Customer Journey Mapping to using Big Data, this is the ultimate Customer Experience manual for businesses, whatever the size of your company. Split into two parts, you'll discover: • Why customer experience is so important in ...

A practical guide for software developers and development teams, this book--written by an award-winning author--features effective and understandable formulas, procedures, and heuristics to help organizations improve their project cost estimates.

Master business modeling and analysis techniques with Microsoft Excel 2019, and transform data into bottom-line results. Written by award-winning educator Wayne Winston, this hands-on, scenario-focused guide shows you how to use the latest Excel tools to integrate data from multiple tables–and how to effectively build a relational data source inside an Excel workbook.

Exam Ref DA-100 Analyzing Data with Microsoft Power BI offers professional-level preparation that helps candidates maximize their exam performance and sharpen their skills on the job. It focuses on specific areas of expertise modern IT professionals need to demonstrate real-world mastery of Power BI data analysis and visualization. Coverage includes:

- Preparing data: acquiring, profiling, cleaning, transforming, and loading data

- Modeling data: designing and developing data mo...

Proven strategies for maintaining and optimizing legacy code to get the most out of your existing applications.

- Examples in C-sharp, C++, and Java, as well as strategies for better using the industry standard modeling language: UML 2.0

- Addresses the very concrete problems that programmers face working in the context of large untested code bases

- Based on successful classes for Object Mentor, the author helps organizations maintain older systems rather than go to the cost o...

Conquer Microsoft 365 administration, from the inside out!

Dive into Microsoft 365 administration and harness the full power of cloud scaling, automation, and availability in Microsoft 365! This supremely well-organized reference packs hundreds of time-saving solutions, tips, and workarounds; all you need to continually enhance organizational agility, productivity, and security. Three Microsoft insiders help you fully leverage Microsoft Purview, Microsoft Enterprise Mobility + Security (EMS)...