Why is it that organisations are not yet sufficiently diverse and inclusive? Who is affected by this and whose responsibility is it? For years, organisations have been talking about diversity and inclusion, without actually taking any action. Because differences are not always valued, inequality arises. Inequality has a major impact on our daily lives, how we interact with each other, how we look at the world and the decisions we make.

The time has come to make organisations more diverse, inc...

Einstein famously quoted: “…We cannot solve our problems with the same thinking we used when we created them….”. Einstein recognized that the thinking or mindset that led to the creation of a problem may not be sufficient to find a solution. If we continue to approach problems with the same mindset, we are likely to get stuck in a loop of repeating the same actions and expecting different results, which Einstein famously referred to as "insanity." This quote emphasizes the need for in...

Why training is essential for growth and how it should be imparted.

Xperience Level Agreement (XLA)® is the framework and commitment to apply XM in tech- driven organizations and ecosystems. The three technology management philosophies that influenced our way of working are Lean, ITIL, and Agile. XLA is the missing piece of the puzzle. Why? In just two words: Lean is “No Waste”, ITIL is “No Chaos”, Agile is “No Delay”, and XLA is “No Frustration.”

XLA® fosters curiosity, empathy, and courage to be customer-centric. This pocketbook explains t...

This book talks about how to exploit business and service design techniques for business advantage in the financial sector. It does so, not through the theory but rather through how to deal with the enduring business issues and by addressing practical problems. The business issues that banks are using this new technology to address are long lasting. Hence the need to look at:

• how banks exploit the opportunities created by this new technology and

• how the banks will function differently.

These business issues are faced by both established banks and the relatively new Fintech sector. Fintechs have the advantage of being end-to-end designed from the outset but do not have the brand or depth of data available to established playe...

The Rexx Language Association is an independent, non-profit organization dedicated to promoting the use and understanding of the Rexx programming language. RexxLA manages several open source implementations of the Rexx language.

The 2023 yearly RexxLA symposium was held May 14-17, in Almere, The Netherlands. This Proceedings publication contains interesting and informative presentations on the Rexx Programming language, in all its variants.

The 2024 Symposium is planned for May 2024, in Brisb...

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