A student-friendly introduction to studies in developmental psychology that changed the way we think about the discipline today

Introduces you to the core counselling and psychotherapy skills you will need for effective therapeutic practice.

'A rich compendium of incidents, anecdotes and studies illustrating the linguistic abilities of animals . . .

a rewarding book' Sunday TimesDolphins and parrots call each other by their names. Fork tailed drongos mimic the calls of other animals to scare them away and then steal their dinner. In the songs of many species of birds, and in skin patterns of squid, we find grammatical structures .

. . If you are lucky, you might meet an animal that wants to talk to you.

If you are even luckier, y...

Successful businesses recognize that the development of strong customer relationships through quality service (and services) as well as implementing service strategies for competitive advantage are key to their success. In its fourth European edition, Services Marketing: Integrating Customer Focus across the Firm provides full coverage of the foundations of services marketing, placing the distinctive Gaps model at the center of this approach. The new edition draws on the most recent research,...

The unforgettable, inspiring, New York Times bestselling debut, shortlisted for the 2020 Desmond Elliott prize.

This accessible, hands-on text has now been revised and updated, with expanded coverage of topics including how theory may emerge from exploratory data analysis. The book prepares graduate students, new researchers, and even seasoned investigators to develop their own theories and build on existing ones.

Hundreds of thousands of clinicians and graduate students have relied on this text--now significantly revised with more than 50% new material--to learn the fundamentals of cognitive behavior therapy (CBT). Leading expert Judith S. Beck demonstrates how to engage patients, develop a sound case conceptualization, plan individualized treatment, structure sessions, and implement core cognitive, behavioral, and experiential techniques.

Throughout the book, extended cases of one client with severe ...

In this classic text, Jane Jacobs set out to produce an attack on current city planning and rebuilding and to introduce new principles by which these should be governed. The result is one of the most stimulating books on cities ever written. Throughout the post-war period, planners temperamentally unsympathetic to cities have been let loose on our urban environment.

Inspired by the ideals of the Garden City or Le Corbusier's Radiant City, they have dreamt up ambitious projects based on self-c...

WINNER: 2018 Les Plumes des Achats & Supply Chain - The Committee Special Prize As we learn more about the climate and biodiversity crisis, it is clear that how we make and consume things is a major part of the problem. Extraction and processing of materials, fuels and food makes up about half of global greenhouse gas emissions and over 90% of biodiversity loss and water stress. Many modern businesses deplete resources, destroy ecosystems and dump waste and pollution at every stage - harming ...