This highly regarded textbook provides the definitive account of Customer Relationship Management (CRM) concepts, applications and technologies, focusing on how companies can create and maintain mutually beneficial relationships with customers.

First published in 1919, Introduction to Mathematical Philosophy shows Russell drawing on his formidable knowledge of philosophy and mathematics to write a brilliant introduction to the subject. This Routledge Classics edition includes a new Foreword by Michael Potter.

The Process of Highly Effective Coaching, 2nd ed, offers a unique blend of theory and practical methods for conducting effective coaching conversations.

Out of Hiding: Extremist White Supremacy and How It Can Be Stopped explains how white supremacist extremism endures, the varied forms it takes, its relationship to systemic racism, and what to do about it.

The Handbook of Complex Trauma and Dissociation in Children is a comprehensive and truly vital text for both experienced professionals and novice clinicians alike.

This text offers the first book-length introduction to more-than-human geography, exploring its key ideas, main debates, and future prospects.

Education is more important than ever. Yet some children – with parent and teacher blessing – write themselves off and think they are not good enough to achieve highly. The latest research shows most children can reach levels of performance at a school previously associated with only the high achieving, gifted and talented.

Colloquial Swedish provides a step-by-step course in Swedish as it is written and spoken today.

Modernist movements radically transformed the late nineteenth- and early twentieth-century literary establishment, and their effects are still felt today. Modernism introduces and analyzes what amounted to nothing less than a literary and cultural revolution.

In this fully updated, expanded, and revised third edition, charting modernism in its global and local contexts, Peter Childs:

details the origins of modernism and the influence of thinkers such as Darwin, Marx, Freud, Nietzsche, Saussur...