This text provides guidelines in a variety of settings and contexts while presenting best practices in successfully leading the 21st century workforce, offering strategies and tools to lead change effectively in the present-day boundary-less work environment.

Provides a set of practical techniques which have been tried in many of today's leading companies with dramatic improvements to sales performance. This text makes the spin-selling method available in paperback and includes a new preface by the author.

This book communicates critical considerations for the delivery of mentorship programs and the creation of mentorship relationships. Readers are introduced to the mentorship styles and learn about why mentorship must be prioritized in their organizations.

Analyse and address organisational challenges using real world examples Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter p...

This very successful textbook explores change and how it relates to the complexities of organizational life, and puts an emphasis on applying the theory to practice. Now significantly updated and in its 6th edition, Organizational Change reflects a rapidly changing world and considers 'how change has changed'. The book is structured in three parts.

The first part considers the causes and nature of change. Part two opens up the organization to expand on issues of structuring for change, the cu...

Now in its fifth edition, Business Research offers students a practical, hands-on guide throughout the research process, from literature review to writing up the results. Accessible and clear, this much loved textbook provides the tools needed to embark on and successfully complete research projects. Its balance of practical advice, methodical approach and sound academic underpinning gives a comprehensive grounding in research methods, so that you can decide on the most appropriate way of col...

Jesper Blomberg explores the fields of organization theory and management, making sense of complex theories and encouraging critical thinking.

Change is inevitable, and how we handle it determines a great deal of our success in life. Fortunately, 10 Steps to Successful Change Management can help you understand change and take proactive steps toward dealing with it. With this handy go-to resource as your guide, you can understand and evaluate change, and apply practical tools that will help you not only cope with the inevitable, but benefit from it.

Do you look forward to change, or do you face it with a sense of impending doom?Chang...

Al dertig jaar een internationale managementbestseller!

Het doel heeft het managementdenken in de westerse wereld veranderd. Goldratt werd door het tijdschrift Fortune uitgeroepen tot ‘goeroe van de industrie’. Door Business Week uitgeroepen tot ‘genie’.

In een spannend detectiveverhaal vecht Alex Rogo voor het behoud van zijn bedrijf. Met hulp van een oud studievriend slaagt hij erin om conventionele denkwijzen aan de kant te schuiven. Op deze manier handelt hi...

‘Je bent op je best als je dat doet wat je van nature het beste doet!’

Focussen op je talenten en sterke punten geeft een veel grotere kans op een positieve ontwikkeling van mensen, teams en organisaties dan werken aan je tekortkomingen en zwakke punten. Een laag cijfer, een tegenvallend resultaat of een slechte beoordeling krijgt meteen onze aandacht, maar wat hebben we daar eigenlijk aan? Het antwoord is: heel weinig. Je hebt er veel meer aan om je talenten en sterke punten te o...