An updated edition of the classic guide to technical communication Consider that 20 to 50 percent of a technology professional's time is spent communicating with others. Whether writing a memo, preparing a set of procedures, or making an oral presentation, effective communication is vital to your professional success.

The essential guide to dealing with people Ever wished you could persuade people more easily, have more constructive conversations, or connect better with those around you? Let's face it, if you want to achieve success in life, you're going to have to deal with people. That's why great interpersonal skills will give you a huge advantage in life. They can make the difference to getting ahead at work, getting the best from your team, and even improving your family relationships. But dealing wit...