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Design for Care

Innovating Healthcare Experience

2013 || Paperback || Peter Jones || Rosenfeld Media

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Service Design

From Insight to Implementation

2013 || Paperback || Andy Polaine e.a. || Rosenfeld Media

Service Design is an eminently practical guide to designing services that work for people. It offers powerful insights, methods, and case studies to help you design, implement, and measure multichannel service experiences with greater impact for customers, businesses, and society.