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xNUR: Informatica & management|Exacte vakken en informatica HOGER ONDERWIJS
xTaal: Engels
xVerschijningsjaar: 2009
84,97
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eSourcing Capability Model for Service Providers (english version) / druk 1
(eSCM:SP)
2009 || Paperback
47,42
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ITSM Process Assessment Supporting ITIL (english version) / druk 1
using TIPA to Assess and Improve your Processes with ISO 15504 and Prepare for ISO 20000 Certification
2009 || Paperback
The key to any successful IT Service Management solution are strong, clear processes that are fit for purpose. The continual cycle of service improvements must therefore look at the existing processes and assess how effective they are within changing business requirements.
This innovative title not only looks at this fundamental process assessment, it does it using the key ISO/IEC standard in this area. In brief, this title explains the meeting between two standards:
* ITIL: the de facto stan...