Sounds familiar?

• You want to make a difference, but intangible forces seem to be working against you;

• New initiatives always seem to be trumped by established procedures;

• All-too-quickly you find yourself once again doing what you were so determined not to do;

• The fact that nothing ever really changes in the organisation makes you despondent.

Systems form everywhere. You yourself are part of a system, but you can exert influence on it. Hidden away under the guise of organisati...