Your phone, my life. Or, how did that phone land in your hand? is the adventurous story of how the world built and expanded its mobile networks over the past thirty years.

The author’s journey started in the USSR, Ukraine, where she, as part of a team, negotiated with the Minister of Telecommunications of a country with virtually no telecom infrastructure.

From Kiev, her work took her first to other countries in the former Eastern Bloc and then to Western Europe, Kosovo, Lebanon, Azerbaijan...

Success awaits those who can execute a powerful strategy; this book will show you how to unlock this ultimate competitive advantage

The Execution Advantage reveals the secrets of organisations that excel at strategy execution, by putting people at the heart of it.

Discover how these exceptional companies prioritise effectively, empower for action, embrace learning by doing, and successfully adapt to change. They acknowledge that humans do not always act rationally and that each organisation i...

Wist jij dat 93% van alle customer experience programma's mislukken? Lees dit boek om ervoor te zorgen dat jouw programma tot de 7% behoort die wél slaagt.

Of je nu net pas begint met CX of al een strategie hebt geïmplementeerd maar worstelt om meetbare resultaten te boeken, dit boek geeft je een bewezen recept om de grootste fouten te vermijden. De auteurs hebben die namelijk al voor je gemaakt.

Ze beschrijven 7 bewezen manieren om ervoor te zorgen dat jouw CX-programma een meetbare impact...

Good mental health is the sum of adequately incorporating obvious, and less-obvious practices affecting well-being. That is what Noah Chenevert asserts in this book. Not only topics such as exercise, sleep, and nutrition, but also news, psychedelics, and sex influence our mental health in unforeseen ways.

Through thought-provoking conversations with authors, speakers, teachers, and researchers, Chenevert holds up a mirror that challenges predominant convictions and practices. Based on expert...

Why is it that so many otherwise professional companies are struggling to identify profit and loss factors? Many of them do not know how much a client, product or service contributes and are unaware of the mechanism behind increasing costs. One could argue that it is irrelevant whether your organization is still profitable if you are clueless as to what actually makes the organization profitable or unprofitable. This is the central question in this book: couldn’t your company be more profit...