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xVerschijningsvorm: Paperback
xAuteur: Jan van Bon
xNUR: Informatica & management|Management algemeen
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ITSM Library ISO/IEC 20000
an introduction
2019 || Paperback || Jan van Bon || Van Haren Publishing || met inkijkexemplaar
Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish.CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARDThis groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It...