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Jan van Bon (7)
Pierre Bernard (3)
Dave Armes (2)
» Toon alle opties (3)
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2013 (3)
2016 (3)
2007 (2)
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Resultaten (27)

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Defining IT success through the service catalog / druk 1

a practical guide about the positioning, design and deployment of an actionable catalog of IT Services

Paperback || Troy DuMoulin e.a. || Van Haren Publishing

34,83
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IT en management / druk 1

iT Management Foundation

Paperback || Van Haren Publishing

Over de serie I-Tracks

Binnen I-Tracks kan iedereen die zich (verder) wil scholen op het gebied van de ICT zijn eigen individuele leerrichting kiezen op basis van eerder verworven kennis en competenties. Binnen de diverse opleidingstrajecten komen zowel theoretische als praktische vaardigheden aan bod.

Er kunnen diverse soorten opleidingstrajecten gekozen worden. Short Tracks om binnen een korte doorlooptijd binnen een specifiek gebied kennis op te doen zoals security- of projectmanagement. D...

27,20
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Service Agreements / druk 1

an management guide

2006 || Paperback || Jan van Bon e.a. || Van Haren Publishing

This book provides a more thorough approach to service agreements than available so far. It takes the material from ITIL best practices one step further, by providing a more comprehensive and holistic approach to service agreements.

43,55
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met 5% korting 41,37
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IT-servicemanagement op basis van ITIL® 2011

2013 || Paperback || Pierre Bernard e.a. || Van Haren Publishing || met inkijkexemplaar

De vorige drukken van dit boek zijn al jaren de meest toonaangevende publicatie op het gebied van ITIL. Vanaf de eerste druk in 1999 is dit oorspronkelijk in het Nederlands verschenen boek in opeenvolgende versies telkens verbeterd en vervolgens in vele talen vertaald. Door de input van vele ITSM-experts van over de hele wereld heeft dit boek zijn gezaghebbende positie verworven. Aanvankelijk bij de vele ITSM-experts en daarna vooral bij iedereen die behoefte had aan een betrouwbaar en helder...

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Implementing Effective IT Governance and IT Management / Druk 2

a practical guide to world class current and emerging best practices

Paperback || Gad J. Selig || Van Haren Publishing || met inkijkexemplaar

This book is a revised edition of the best selling title Implementing IT Governance (ISBN 978 90 8753 119 5).

In all enterprises around the world, the issues, opportunities and challenges of aligning IT more closely with the organization and effectively governing an organization's IT investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management. An integrated and comprehensive approach to the alignment, planning,...

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Metrics

Peter Brooks || Van Haren Publishing

This book considers the design and implementation of metrics in service organizations using industry standard frameworks. It uses the ITIL process structure and many principles from the ITIL and ISO20000 (BS15000) as a basis. It is a general guide to the use of metrics as a mechanism to control and steer IT service organizations.

A major reason for covering this topic is that many organizations have found it very difficult to use metrics properly. This book will deal with the causes of the di...

84,97
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SIAM: Principles and Practices for Service Integration and Management

principles and practices for service integration and management

2015 || Paperback || Dave Armes e.a. || Van Haren Publishing || met inkijkexemplaar

The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach.

Service Integration is the set of principles and practices, which facilitate that collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery or...

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Foundations of ITIL / Druk 3

based on ITIL V3

2007 || Paperback || Jan van Bon e.a. || Van Haren Publishing || met inkijkexemplaar

Note: This book is available in several languages: Dutch, English, French, Spanish.

Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.

This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will fi...

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Passing the ITIL® Foundation Exam - 2011 edition

2011 Edition

2012 || Paperback || Jon. E Nelson e.a. || Van Haren Publishing

This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required.

The content of this book is based on the ITIL® 2011 Edition core guidance and APMG's ITIL Foundation Certificate syllabus edition 2011.

Written by globally experienced trainers and reviewed by other professionals this unique work provides clear and concise guidance for all those seeking to achieve success at th...