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ASL®2 - A Pocket Guide / Druk 2
a pocket guide
2014 || Paperback || Remko van der Pols e.a. || Van Haren Publishing || met inkijkexemplaar
Note: This book is available in several languages: Dutch, English.
The Application Services Library ASL® is a public domain framework and the standard for application management. This pocket guide offers an introduction to the framework ASL 2, an evolutionary update of the ASL framework that was introduced in 2001 and is used by more and more organizations since then.
This compact book offers a generic introduction and additional background information through case study texts. These case text...
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IT Service Management Based on ITIL® 2011 Edition
Paperback || Pierre Bernard || Van Haren Publishing || met inkijkexemplaar
In the world of international IT Service Management the previous editions of this book have acquired an excellent reputation as guidance on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.
This revised edition is based on ITIL 2011 Edition. It is written in the same concise way as the previous editions and covering all the facts. Readers wil...