e-CF is een Europees erkend competentieframework dat ook in Nederland veel aandacht krijgt. Het heeft tot doel om op Europees niveau ICT-functies vergelijkbaar en uitwisselbaar te maken en daarmee de arbeidsmobiliteit binnen Europa te bevorderen.

Het e-CF is een 'framework' dat een beschrijving geeft van professionele ICT-vaardigheden, gebruikmakend van een gemeenschappelijk kader van competenties en competentieniveaus. Begin 2014 is e-CF Version 3.0 gepubliceerd.

Omdat e-CF een international...

VeriSM™ is a framework that describes a service management approach from the organizational level, looking at the end to end view rather than focusing on a single department. Based around the VeriSM model, it shows organizations how they can adopt a range of management practices in a flexible way to deliver the right product or service at the right time to their consumers. VeriSM allows for a tailored approach depending upon the type of business you are in, the size of your organization, yo...

This is a simple, easy-to-understand guide for anyone who wants to learn the Agility concept and the Scrum framework. It covers the underlying concepts and principles, along with Scrum roles and responsibilities, events, artifacts, and scaling approaches, as well as common practices and techniques.

❶ Instead of praising Agility, the book focuses on understanding the real meaning of it in a straightforward and consistent way and reviews the types of projects where it may work and where it m...

- This Pocket Guide supplies a summary of the PRINCE2 method, to provide a quick introduction as well as a structured overview of the method;

- Main target Group for this pocket guide is anyone who wants to get to know the method PRINCE2 or a methodical approach for project management. The book is also very useful for members of a project management team on a project using the PRINCE2 method. Furthermore this pocket guide can be used as literature for the preparation of the PRINCE2 2017 Editi...

This book describes the framework of the next generation of Business Information Services Library, BiSL®. BiSL Next is a public domain standard for business information management with guiding principles, good practices and practical templates. It offers guidance for digitally engaged business leaders and those who collaborate with them, with the ultimate goal to improve business performance through better use of information and technology.

Twelve elements - four drivers, four domains and fo...

IT Service Management (ITSM) quality is one of the most important requirements to provide valuable services that add value to the business. The ISO/IEC 20000 standard for the IT Service Management has been able to join together the principles of ISO quality management and the standard ITSM processes in the market.

The purpose of this book is to help in the preparation of EXIN ITSM Foundation based on ISO/IEC 20000 exam, providing an overview of IT Service Management from the perspective of ISO...

Business-informatiemanagement (BIM) speelt een grote rol in de aansluiting tussen business en IT. In 2001 is voor het eerst een model beschreven voor business-informatiemanagement: BiSL® (Business information Services Library). In die tijd was er veelal sprake van watervalsgewijze systeemontwikkeling. Bovendien was de wereld nog lang niet zo gedigitaliseerd als nu en was het samenwerken als partners tussen business en IT nog maar weinig aan de orde.

Vanwege de toenemende digitalisering in de...