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TRIM: the rational IT model

how to use IT service management

2016 || Paperback || Pelle RÃ¥stock || Van Haren Publishing

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Siam: Principles and Practices for Service Integration and Management

2016 || Paperback || Dave Armes e.a. || Van Haren Publishing

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Service Automation Framework

for the design and delivery of automated services

2016 || Paperback || Jan Willem Middelburg || Van Haren Publishing || met inkijkexemplaar

Service Automation is the concept of achieving customer loyalty by the use of automated technologies and builds upon a large demographic and sociological trend. We are the self-service generation, who are able to make our own decisions. The self-service generation is nowadays used to search, evaluate and purchase products online for a number of years now.

This book will give you deep insight into the concept of Service Automation, the concept by which you can automate customer service in your...