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Jan van Bon (7)
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Resultaten (27)

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Foundations van ITIL® V3

Paperback || Jan van Bon || Van Haren Publishing || met inkijkexemplaar

Note: This book is available in several languages: Dutch, English, French, Spanish.

Het best verkochte handboek over ITIL

Dit boek is, met zijn voorgaande edities, al jaren het toonaangevende boek over ITIL. Het boek heeft zijn plaats verdiend bij de vele experts die zich bezighouden met de implementatie van best practices op het gebied van IT-servicemanagement, bij ITIL-trainingen, in het MBO en HBO, enz.

Deze versie van sluit aan op ITIL V3. Het boek is net als de vorige edities bondig geschre...

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Fundamentos de ITIL® V3 / Druk 3

2013 || Paperback || Jan van Bon || Van Haren Publishing || met inkijkexemplaar

Note: This book is available in several languages: Dutch, English, French, Spanish.

Foundations of ITIL v3 has become the industry classic guide on the topic of ITIL. Over the years this authoritative itSMF guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.

This version reflects ITIL V3. Written in a concise way and covering all the facts, readers will find that this title succinctly covers the k...

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The Demand Supply Governance Framework / druk 1

supporting the Sourcing Governance Foundation Qualification

2018 || Paperback || Jork Lousberg e.a. || Van Haren Publishing

Demand Supply Governance is a skill in high demand because of the following:

* Ever faster technology advances, pressures on costs and service levels causes pressure on the IT departments to deliver.

* Outsourcing has made the market more competitive

* IT departments are poor at demonstrating and publicizing their added value.

The Demand Supply Governance discipline addresses these issues by focusing on:

* Encouraging services, as required by and agreed upon with the business, which are actually ...

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TRIM: the rational IT model

how to use IT service management

Paperback || Pelle Råstock || Van Haren Publishing

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The ITIL® Process Manual

key processes and their application

Paperback || James Persse || Van Haren Publishing

This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes - small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure:Improvement activities Process inputs and output...

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Best practice ITIL® 2011 Edition - A Pocket Guide

a pocket guide

Paperback || Jan van Bon || Van Haren Publishing || met inkijkexemplaar

Note: This pocket book is available in several languages: English, German, Dutch.

Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 p...

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ITIL® Pocketguide - 2011 editie

Paperback || Jan van Bon || Van Haren Publishing || met inkijkexemplaar

Note: This pocket book is available in several languages: English, German, Dutch.

Vanaf 2001 hebben de ITIL pocketguides van Van Haren Publishing lezers over de gehele wereld ingeleid in de wereld van ITIL (IT Infrastructure Library), het belangrijkste framework voor IT-servicemanagement. Deze pocketguide voorziet weer in dezelfde behoefte als de vorige edities: het bieden van een nauwgezette samenvatting van ITIL, gebaseerd op ITIL 2011 Editie. De essentie van 2000 pagina's van de officiële ...

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Best practice IT Outsourcing: Een introductie

Paperback || G. Delen || Van Haren Publishing || met inkijkexemplaar

Note: This book is available in several languages: Dutch, English.

Een handzame introductie in de wereld van IT (out)sourcing, met lijst van begrippen en definities, opgesteld door Platform Outsourcing Nederland.

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ITSM Library Capacity Management

a practitioner guide

Paperback || Adam Grummit || Van Haren Publishing

Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the world's most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known...

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Siam: Principles and Practices for Service Integration and Management

2016 || Paperback || Dave Armes e.a. || Van Haren Publishing