This fully updated edition of the bestselling textbook on Health Service Operations Management provides an invaluable reference for students and researchers in the fields of healthcare management, operations management and patient flow logistics. Featuring theoretical frameworks and a comprehensive set of practical case studies, this book also covers subjects such as hospital planning and supply chain management in healthcare, quality assurance and performance management. Healthcare managers ...

Unravelling Trauma and Weaving Resilience with Systemic and Narrative Therapy is an innovative book that details how clinicians can engage children, families, and their networks in creative and collaborative relationships to elicit change within the context of trauma and violence.