This is an action-oriented book for managers and entrepreneurs searching ways to tackle issues they face in terms of developing and delivering services.

The book focuses on service organizations, but has a broad interpretation of

what services are. Directed to the business world and combines inspirational text that is full of examples, with the features of a useful handbook of practical methods with associated templates.

The central argument is that managers and entrepreneurs designing servic...

Conditional Design is the sequel to Operative Design. This book will further explore the operative in design in a more detailed, intentional, and functional manner. Spatially, the conditional is the result of the operative. Both terms work together to satisfy a formal manipulation through a set of opportunities for elements such as connections and apertures. The conditional starts with investigating not only ideas of circulation and light but also how volumes relate to the ground. These manip...