Zoekfilters
Geen verdere filters gevondenJames Persse (1)
47,42
Vandaag besteld,
morgen verzonden
morgen verzonden
The ITIL® Process Manual
key processes and their application
Paperback || James Persse || Van Haren Publishing
This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes - small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure:Improvement activities Process inputs and output...