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2016 (2)

Resultaten (14)

27,20
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The Demand Supply Governance Framework / druk 1

supporting the Sourcing Governance Foundation Qualification

2018 || Paperback || Jork Lousberg e.a. || Van Haren Publishing

Demand Supply Governance is a skill in high demand because of the following:

* Ever faster technology advances, pressures on costs and service levels causes pressure on the IT departments to deliver.

* Outsourcing has made the market more competitive

* IT departments are poor at demonstrating and publicizing their added value.

The Demand Supply Governance discipline addresses these issues by focusing on:

* Encouraging services, as required by and agreed upon with the business, which are actually ...

47,42
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TRIM: the rational IT model

how to use IT service management

Paperback || Pelle Råstock || Van Haren Publishing

47,42
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The ITIL® Process Manual

key processes and their application

Paperback || James Persse || Van Haren Publishing

This practical guide is a great solution to address the key problem how to implement ITIL and ISO 20000 when initial training has been completed. It supports the basic approaches to the fundamental processes - small to medium sized companies will find the concise, practical guidance easy to follow and implement. It avoids the complex, enterprise-wide issues which are not required for many organisations. Each chapter has the following structure:Improvement activities Process inputs and output...

21,26
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Best practice ITIL® 2011 Edition - A Pocket Guide

a pocket guide

Paperback || Jan van Bon || Van Haren Publishing || met inkijkexemplaar

Note: This pocket book is available in several languages: English, German, Dutch.

Since 2001 the Van Haren Publishing ITIL Pocket Guides have helped readers all over the world to understand the essentials of ITIL (IT Infrastructure Library), the leading framework for IT service management. This pocket guide does exactly the same as previous editions: offering a concise summary of ITIL, based on ITIL® 2011 Edition. We have condensed the full ITIL framework, found in 2000 pages, into just 200 p...

47,42
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ITSM Library Capacity Management

a practitioner guide

Paperback || Adam Grummit || Van Haren Publishing

Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all note the importance of Capacity Management. This major title meets the need for an in-depth practical guide to this critical process. Written and reviewed by some of the world's most respected experts in this field it shows how Capacity Management best practice can support provision of a consistent, acceptable service level at a known...

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Implementing Effective IT Governance and IT Management / Druk 2

a practical guide to world class current and emerging best practices

Paperback || Gad J. Selig || Van Haren Publishing || met inkijkexemplaar

This book is a revised edition of the best selling title Implementing IT Governance (ISBN 978 90 8753 119 5).

In all enterprises around the world, the issues, opportunities and challenges of aligning IT more closely with the organization and effectively governing an organization's IT investments, resources, major initiatives and superior uninterrupted service is becoming a major concern of the Board and executive management. An integrated and comprehensive approach to the alignment, planning,...

84,97
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47,42
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SIAM: Principles and Practices for Service Integration and Management

principles and practices for service integration and management

2015 || Paperback || Dave Armes e.a. || Van Haren Publishing || met inkijkexemplaar

The increasing complexity of the IT value chain and the rise of multi-vendor supplier ecosystems has led to the rise of Service Integration and Management (SIAM) as a new approach.

Service Integration is the set of principles and practices, which facilitate that collaborative working relationships between service providers required to maximize the benefit of multi-sourcing. Service integration facilitates the linkage of services, the technology of which they are comprised and the delivery or...

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Foundations of ITIL / Druk 3

based on ITIL V3

2007 || Paperback || Jan van Bon e.a. || Van Haren Publishing || met inkijkexemplaar

Note: This book is available in several languages: Dutch, English, French, Spanish.

Foundations of ITIL and its predecessors have become the industry classic guide on the topic of ITIL. Over the years this authoritative guide has earned its place on the bookshelves and in the briefcases of industry experts as they implement best practices within their organizations.

This version has now been upgraded to reflect ITIL V3. Written in the same concise way and covering all the facts, readers will fi...

34,83
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Passing the ITIL® Foundation Exam - 2011 edition

2011 Edition

2012 || Paperback || Jon. E Nelson e.a. || Van Haren Publishing

This book helps people prepare for the ITIL® 2011 Edition Foundation qualification exam. It contains direct links to the full syllabus and specifies the terms and definitions required.

The content of this book is based on the ITIL® 2011 Edition core guidance and APMG's ITIL Foundation Certificate syllabus edition 2011.

Written by globally experienced trainers and reviewed by other professionals this unique work provides clear and concise guidance for all those seeking to achieve success at th...