This is Service Design Thinking introduces an inter-disciplinary approach to designing services. Service design is a bit of a buzzword these days and has gained a lot of interest from various fields. This book, assembled to describe and illustrate the emerging field of service design, was brought together using exactly the same co-creative and user-centred approaches you can read and learn about inside. The boundaries between products and services are blurring and it is time for a different w...

Creating a unique value for your customers is crucial if you want to differentiate in an overcrowded market. To do so, you need to define a powerful strategy that determines consistent action across your organisation to deliver your unique flavour. Szóstek describes this strategy as umami, which is the fifth category of taste (besides sweet, sour, salt and bitter), and gives an exceptional flavour to your food.

How do you build a powerful yet actionable strategy, and successfully implement i...

Great Leaders Mix and Match is a manifesto for more beautiful combinations in (business) life. The world faces complex challenges and these challenges can only be resolved by mixing and matching ideas. The beauty here lies in the elegance of the solutions which actually make the (business) world a better place and how we are able to solve multiple challenges in one go. Think of a waste incarnation plant which doubles as ski hill. Or think of new solutions for care: an eldery home, combined wi...

Online Innovation is an excellent guidebook for businesses that are predominantly operating and working online, as it provides you with invaluable online collaboration tools, methods, techniques, ideas, and guidelines that you can use to shape and improve your online work. As well as adapting to the new form of hybrid work that businesses are now using.

Author Gijs van Wulfen proposes a hybrid working environment, whereby workers perform various activities that combine offline and online work...

Design Innovation and Integration is more than just a toolkit; it is a guidebook for the industry leaders of tomorrow, providing a holistic understanding of the approaches, practices and tools required to integrate design strategically within an organisation.

Novel solutions are required to meet complex problems, yet how to make these solutions a reality is rarely addressed. This book expands on existing design toolkits to provide an understanding of the principles and methods that underpin s...

The Power of Music Thinking allows users to construct a new model for innovative business by using a musical analogy. The book challenges you to embrace various perspectives simultaneously, boost collaboration, and guide readers towards refining their leadership skills. Instead of approaching business as various silos, Music Thinking treats organizations as an orchestra, with each part having its tune to add.

Split into four sections - Listen, Tune, Play, and Perform - this book breaks dow...

Dragon Tactics presents the culmination of 30 years of individual experience as leading figures in Chinese corporations, written by Aldo Spaanjaars and Sandrine Zerbib. Having occupied prestigious positions such as CEO of Adidas China and CEO of Lacoste China, Spaanjaars and Zerbib pool their extensive industry knowledge into an applicable, detailed practical guide for entrepreneurial minds.

By exploring direct insights from their experiences in Chinese work cultures, applicable business stra...

With the Lean Progress Model, author David Griesbach developed a tool that quickly and purposefully guides you through the Lean Innovation process. You will know at all times where your project stands, which questions are still open-ended and what needs to be done next. In addition, the illustrations throughout the book support the text and turn this book into a practical guide that takes you through the startup and innovation process.

In this book, you will find a proven approach to guide yo...

This is an action-oriented book for managers and entrepreneurs searching ways to tackle issues they face in terms of developing and delivering services.

The book focuses on service organizations, but has a broad interpretation of

what services are. Directed to the business world and combines inspirational text that is full of examples, with the features of a useful handbook of practical methods with associated templates.

The central argument is that managers and entrepreneurs designing servic...