Why do mobile phones work when you're on a train? What happens when you pull a pop song apart into pure sine waves and play it back on a piano? And what did mathematicians have to do with the great pig stampede of 2012? The answer to each of these questions can be found in the triangle.

Humans have been using triangles for thousands of years to build structures, measure the earth, make music, paint vanishing points, pot snooker balls and much, much more. But trigonometry is not a thing of the...

This book gives an accessible overview of the role and potential of mathematical optimization in call centers. It deals extensively with all aspects of workforce management, but also with topics such as call routing and the scheduling of multiple channels. It does so without going into the mathematics, but by focusing on understanding its consequences. This way the reader will get familiar with workload forecasting, the Erlang formulas, simulation, and so forth, and learn how to improve call ...