Based on her PhD and 25 years of experience in CX transformation, Dr. Zanna van der Aa has developed a unique three layered model for human-centric customer experience transformation. It helps leaders ignite transformation, scale it into the system, and inspire it with purpose. You’ll discover how to make customer and employee experience more than a promise: a system that works. From CEOs to CX leaders, you’ll learn how to demystify hype, embrace tiny habits, prove impact in months instea...

The slow-burn icy YA romance spin-off to the Sunday Times bestselling fantasy series, Twin Crowns. Perfect for fans of Throne of Glass! ?? *AVAILABLE TO PRE-ORDER NOW!* ??

A unique collaborative publication which documents the lyrics written by Nobel Prize winning author Kazuo Ishiguro for the platinum selling, Grammy nominated, Jazz singer Stacey Kent.

From the New York Times bestselling author of Empire of Pain and Say Nothing - a stunning story of corruption and tragedy in one of the world's great cities: London.

?A new book by Keefe means drop everything and close the blinds; you'll be turning pages for hours' Los Angeles Times

?Patrick Radden Keefe [is] one of the top narrative nonfiction authors of his generation' TIME

In 2019, a London teenager, Zac Brettler, mysteriously fell to his death from a luxury apar...

Confidence coach Alex Goldie looks at the obstacles standing in the way of your success and fulfilment, and shows you how to overcome them.